a: yes. our official, signed list of mirrors can be found here. we strongly encourage our users to access our services via tor
a: yes. this is recommended
a: yes. however, we recommend using shielded addresses.
a: our coins are sourced from otc desks and several exchanges
a: reach out via the contact us page. if your question is about a quote, you must include your quote id. we cannot help you without an quote id.
a: 10 minutes. your source coin send to us must be broadcast before the 10 minute time window expires
a: no. the transaction must be broadcast before the 10 minute timer expires, but the confirms can happen after 10 minutes
a: we recommend against this. exchanges oftentimes do not process withdrawals immediately. if the send to us is not broadcast before the 10 minute window expires, the order is canceled
a: 30 days. some data may be deleted before 30 days. all data will be deleted within 30 days of its creation in our systems
a: use the quote status page to look up your quote
a: contact us via the contact us page