Q:Do you operate any onion services?
Yes. Our official, signed list of mirrors can be found here. We strongly encourage our users to access our services via Tor.
Q:Can I send shielded PIV?
Yes. This is recommended.
Q:Can I send transparent PIV?
Yes. However, we recommend using shielded PIV.
Q:How long is a quote valid for?
10 minutes. Your source coin send to us must be broadcast before the 10 minute time window expires.
Q:Can I access your service using Tor?
Yes. This is recommended. See our signed list of Tor mirrors here.
Q:Can I access your service using a VPN?
Yes, although we recommend using Tor.
Q:Does my transaction need to have 2 confirmations before the 10 minute timer expires?
No. The transaction must be broadcast before the 10 minute timer expires, but the confirms can happen after 10 minutes.
Q:Can I send coins to your address from an exchange?
We recommend against this. Exchanges oftentimes do not process withdrawals immediately. If the send to us is not broadcast before the 10 minute window expires, the quote is canceled.
Q:Do you log IP addresses?
Q:How long do you retain data?
We retain data for up to 30 days. Some data may be deleted before 30 days. All data will be deleted within 30 days of its creation in our systems.
Q:How can I check the status of my quote?
Q:I would like to adjust the amount on my quote. Do I need to wait until my current quote expires?
No, you can create a new quote at any time.
Q:How can I get additional help?